Welcome to Kingston upon Thames Flowers. These Terms & Conditions govern all orders placed via our online store for flower delivery within Kingston upon Thames and surrounding areas. By placing an order, you are agreeing to these terms and conditions, ensuring a smooth and transparent service for all customers. Please read them carefully before making your purchase.
Kingston upon Thames Flowers provides customers in Kingston upon Thames and nearby neighbourhoods with the convenience of selecting, purchasing and arranging flower delivery online. Our order process is designed to be straightforward, ensuring a positive customer experience every step of the way.
To place an order, browse our online catalogue and select the desired items. You will be prompted to provide relevant information such as the recipient’s details, delivery address (within Kingston upon Thames or the eligible surrounding areas), preferred delivery date, and any personalised messages you wish to include. Please ensure that all details entered are accurate and complete to avoid delays or failed deliveries.
After adding your selection to the basket, proceed to checkout where you can review your order prior to submitting payment. Once payment is successfully processed, you will receive a confirmation email acknowledging receipt of your order and detailing the products, delivery address and estimated delivery window. This acknowledgment does not constitute acceptance of your order. We reserve the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, inaccurate information, or inability to process payment.
As fresh flowers are seasonal and subject to availability, we may from time to time need to substitute certain blooms, foliage, containers or accessories. Any substitutions are made with products of equal or greater value and always in keeping with the general style and colour scheme of your chosen arrangement. If a significant change is necessary, we will make reasonable attempts to contact you using the details provided at checkout.
Our online flower delivery service operates throughout Kingston upon Thames and its neighbouring areas. Delivery dates and times are determined based on your selections and logistical considerations. While we strive to deliver your flowers within the preferred time frame, please understand that adverse weather conditions, traffic, or other unforeseen circumstances may affect delivery.
If the recipient is not present at the delivery address, our driver will attempt to leave the order with a neighbour or in a secure location. Should this not be possible, a delivery card will be left with instructions for arranging a redelivery or collection. It is the customer’s responsibility to ensure that the delivery address provided is correct, accessible, and that someone will be available to receive the flowers. Additional charges may apply for redelivery attempts.
All products listed in our online store are priced in Pounds Sterling (£) and include applicable VAT unless otherwise stated. Payment for your order must be made in full at the time of purchase using our secure online payment gateway. We accept major credit and debit cards, as well as other payment methods detailed on the website at checkout.
By submitting your payment information, you authorise Kingston upon Thames Flowers, or its designated third-party payment processors, to charge the order total to your selected payment method. Orders will not be accepted or processed until payment has cleared in full. In the event that payment is unsuccessful, your order will be cancelled and you will be notified accordingly.
You have the right to cancel or modify your order at any time prior to dispatch, provided that reasonable notice is given and the flowers have not yet been prepared or delivered for shipment. To request a cancellation or amendment, please contact our customer service team using the details on our website. If the order has already been prepared or dispatched, cancellation or changes may not be possible, and you may forfeit part or all of the amount paid.
For cancellations made within 14 days of order, but after flowers have been delivered or dispatched, due to the perishable nature of our products, refunds or exchanges are only provided where the flowers are defective or not as described. We do not accept returns for change of mind on fresh flower orders, in accordance with UK consumer law regarding perishable goods.
We take great pride in delivering fresh, high-quality flowers. If the delivered item is faulty, damaged on arrival, or does not match your order, please contact us within 24 hours of delivery along with photos of the product. Where appropriate, we will offer a replacement, refund, or partial refund in accordance with your statutory rights. Our liability is limited to the value of the purchase price of the affected product.
It is your responsibility to provide accurate recipient and delivery information at checkout, including the delivery address, postcode, contact numbers, and any relevant instructions. Please inform us of any restrictions to access or special requirements for the chosen delivery location in Kingston upon Thames or the surrounding areas.
Once flowers are delivered, care instructions should be followed to maintain their freshness and quality. Kingston upon Thames Flowers cannot accept liability for products that perish due to improper handling or care after delivery.
Kingston upon Thames Flowers is not liable for any losses or damages (direct, indirect, consequential or otherwise) arising from failure to deliver due to incorrect or incomplete delivery information, refusal of delivery, or circumstances beyond our control (including but not limited to extreme weather, strikes, pandemics, vehicle breakdown or supplier shortages).
Except as expressly stated within these Terms & Conditions, we expressly exclude all warranties, representations and conditions regarding the quality, accuracy or fitness for purpose of our products or services, whether expressed or implied to the fullest extent permitted by law.
Nothing in these terms shall exclude or limit our liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded under applicable law.
All content, images, logos, and designs on Kingston upon Thames Flowers’ website are owned or licensed by us. Use, reproduction, or distribution of any materials without express written consent is strictly prohibited.
Kingston upon Thames Flowers collects, stores and processes your personal data strictly in accordance with UK data protection laws. Your information is used solely for the purposes of fulfilling your flower order, processing payments, and improving our services. We do not sell or disclose your information to third parties except where necessary for order fulfilment or required by law. For more details, please refer to our Privacy Policy available on our website.
These Terms & Conditions, and any dispute or claim arising in connection with them, are governed by and construed in accordance with the laws of England and Wales. By using our services, you submit to the exclusive jurisdiction of the courts of England and Wales for any matter arising under these terms.
Kingston upon Thames Flowers reserves the right to amend these Terms & Conditions as necessary to comply with changes in the law, business requirements or service improvements. Revised terms will be posted on this page and will take effect from the date of publication. We encourage customers to review this policy before each purchase.
These Terms & Conditions apply specifically to customers ordering flower delivery for Kingston upon Thames and surrounding areas. Orders placed for locations outside our designated delivery zone may not be accepted or may incur additional charges.
Thank you for selecting Kingston upon Thames Flowers for your online flower delivery needs. We are committed to offering a reliable, secure, and high-quality floral service across Kingston upon Thames and the surrounding communities.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingston upon Thames, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingston upon Thames.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
