At Kingston upon Thames Flowers, your satisfaction comes first. As a trusted local florist serving households and businesses throughout Kingston upon Thames, we pride ourselves on delivering stunning arrangements containing only the freshest flowers. Our fresh Flowers Guarantee ensures our blooms are vibrant and long-lasting, so every delivery delights.
Every bouquet is carefully prepared to ensure it arrives in perfect condition. However, on rare occasions, flowers may be damaged during transit. If your order arrives with obvious damage, please inform us within 24 hours of delivery. Retain both the flowers and all packaging, as photographs may be requested to assess the issue. We will then arrange a swift resolution, offering you a refund or a replacement at your preference.
We guarantee the freshness of our flowers for a minimum of five days from the date of delivery, provided the care instructions included with your bouquet are followed. Our team is meticulous in sourcing from responsible growers and only selects flowers that meet our high standards for freshness and quality. Should you find that your flowers do not last for the promised duration despite following proper care, please contact us within this five-day window so we can help resolve the situation.
Your happiness with your order is our top priority. If you are dissatisfied due to damage, poor quality, or failure to meet the freshness guarantee, we promise to make things right with one of the following options:
In order for us to process a refund or replacement, please notify us as soon as possible, ideally within 24 hours for damaged flowers, or within five days for freshness concerns. Photographic evidence is usually required to support your claim and to help us improve our service.
Kingston upon Thames Flowers is dedicated to providing friendly, attentive service and stunning floral arrangements to our local community. If you have a complaint or suggestion, please reach out to us using the contact form on our website or in person at our Kingston upon Thames shop. All complaints are investigated thoroughly and responded to within two working days. We’ll keep you informed throughout and ensure a fair outcome, taking steps to put things right whenever possible.
When you choose Kingston upon Thames Flowers, you’re supporting a trusted local business passionate about bringing joy to our neighbours, families, and offices across Kingston upon Thames. We value every customer and stand by our promise to deliver the freshest flowers and attentive aftercare.
Your peace of mind matters to us. If you have any questions about our returns, refunds, or complaints procedures, our friendly staff will be happy to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
